![]() ![]() ![]() She asked the Manager to help her I told the manager who I didn't get her name that me and my husband had a hard time understanding her cause of her accent. So the Customer Service worker who said she had just started work there and it has been 4 days was very nice and polite and looked up the item she said there are 2 in stock one is on hold I said what does that mean she said oh its sold and the other one is a floor model that they don't sell. The new cashier first told me to go back to Appliances and I told her it hurts to walk and I couldn't understand the lady when I heard her on the phone. So he came out to the car and I went in I went to customer service. told my husband that it would take 4 to 6 months to get one in and that they are custom made and they do not hold a quilt to wash. The sales associate which my husband could not understand her even when I was on the phone with her I could not understand her. We wanted to buy and all in 1 washer and dryer. Today August 9th around 12:30 - 1 p.m.went to the Lowes in Fairbanks Alaska sent my husband in cause my arthritis was acting up. I even here so many compliments when I go to home Depo so sad. You guys are going out of business one day. I now trying to replace a fridge and can not get no one to call me back. You have changed your ph system twice and now good luck talking to a person. My wife works for a rental company and now she is going to Home depo. Don who you got did of in appliance was you biggest mistake. Now I only know Fred and Gene, but have not seen them in a few months. But Lowes has gotten rid of great employees that always greeted me by name. We installed all new doors and took out a window and put in French doors in master bedroom and replaced all windows using high quality windows. You installed our roof, approximately 10,000. We have installed 450 ft of shadow box fence at a cost of 8000. We remoded our house completely also with all appliances. I have been shopping at lowes for years in Foley Al. I have also provided a copy of my grievances to various Lowes executives which I have yet to hear from. Michael Linton Long disrespectfully stated that Lowes believe that my inconveniences are worth a disrespectful discount of 5% of my total cost. ( I initially asked for 10 percent and eventually then 20 percent do the continued delays/excuses) I asked that the requested amount be placed on a Lowes gift card not cash or check which I believe is fair to me the customer, yet at the same time would allow me to put those same compensation funds back into Lowes. Davenport, we at Lowes will make it right to include some type of compensation and that it is documented in our records per our conversation with you. ![]() Each time I would complain to one of the Lowes representatives I would get no worries Mr. I ordered the products 18 June and the job was not complete until 25 February. Also, all of the Lowe's representatives that I spoke to also were very surprised of my installation process. Michael Linton Long (Lowes Installation Project Support Coordinator), he stated that my experience with my window installation is not surprising, yet during our initial conversation in February, you were surprised that my windows had not been installed. I was told that certain items were available, only to find out later they were not. Lowe's Installation product support staff policies seem to encourage their employees to present their customers false information concerning delivery and installation time. ![]()
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